Refund policy

What is your returns policy?

You may return any unused goods in their original packaging within 14 days of the date of delivery. Please note that it is your responsibility to take care of the products and ensure they are packaged and returned to us safely & in a saleable condition.

Once we receive the goods, we will process your refund. Please note, you will be required to cover the cost of return carriage. We are also unable to refund the original shipping amount paid to send the order. 

Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email sales@myakka.co.uk or telephone 0345 460 3122 (local rate call).

How do I return an item?

The most cost-effective way to return furniture & heavy or large items is often to use our couriers and therefore we would ask you to simply contact us by email sales@myakka.co.uk or telephone 0345 460 3122 (local rate call) and we will clarify the details of the return method.

Please note: Returning larger items e.g Furniture will incur a £60.00 charge.

If you have ordered something smaller or lighter these items can simply be posted back to us with a note of your order information inside.

For reference, the return address is: Customer Returns, Myakka, Hill Farm, Huntshaw, Torrington, Devon, EX38 7HQ

Returns are at the customers expense, except in instances where an item arrives damaged or incorrect. In these instances please contact us ASAP to resolve this for you.

Will there be a returns collection charge?

If the return is required as a result of our error there is no collection charge. In other circumstances, you will be required to cover the cost of the return carriage (even when original delivery may have been free of charge).