Delivery & Returns
Here at Myakka we know how important it is for you to receive your purchase quickly and hassle-free, therefore we aim to despatch all orders as soon as possible. Most of our deliveries will require a signature upon receipt, so please specify an address where someone will be available during normal office hours to sign for the parcel. If you have any special requirements or need any more information regarding a delivery, please contact our Sales Team:
By telephone: 0345 460 3122
By email: sales@myakka.co.uk
Standard UK Delivery £5.45 / Free standard delivery on orders over £100 (excluding furniture delivery)
Delivery times are usually within 3-7 working days of placing your order, although at busy times this may be longer. We will send you an email once your order has been dispatched.
Next Day Delivery £6.95
Orders placed before 3pm Monday - Thursday will be delivered the next day.
Orders placed after 3pm on Thursday will be delivered on Monday.
Orders placed before 3pm on Friday will be delivered on Monday.
Orders placed over the weekend will be delivered on Tuesday.
*Please note: Next Day Delivery may be unavailable to the following locations. Furthermore, standard deliveries may take up to two working days longer:
· The Scottish Highlands & Islands
· The Isle of Wight
· The Isle of Man
· Northern Ireland
· Deliveries outside the UK
Furniture Orders
Domestic Distribution deliver our furniture orders and offer either a one-man or two-man delivery service depending on the weight of the item. They will carry each item into the room of your choice. While every effort will be made to put the item into your room of choice, they are not obliged to move anything to a place that they deem could put themselves at risk (i.e upstairs). When the furniture is delivered the courier team will ask if you would like this unwrapped, please always choose this option to check the furniture has arrived safely. If there are any problems please inform us straight away so we can deal with this appropriately.
Domestic Distribution will be in touch with you to arrange a convenient delivery day once your order has been placed.
Small Furniture Items - £65
Medium Furniture Items - £85
Large Furniture Items - £100
Please note the prices above are for mainland UK. If your address is outside of mainland UK and the cost of sending is significantly higher than the price paid, we may not be able to proceed with the order unless more postage is paid. In instances where this occurs, we will get in touch to discuss suitable options.
Please let us know if you wish to delay the despatch of your order within 24 hours of ordering.
Please note if you need a Saturday delivery this will have an extra charge of £20. Please contact the sales team on 0345 460 3122 or email at sales@myakka.co.uk if you require this.
Please note, if you turn down 5 offered delivery dates we may need to ask for additional costs towards the shipping as we incur a storage charge from the courier.
Please note if you cancel the confirmed delivery date with less than 48 hours notice you will be charged again for delivery.
Orders outside of the UK
Please note, orders placed from the 1st of January onwards may be subject to additional charges on arrival to the destination country, as a small independent business we cannot pay the customs charges incurred once we have sent the item.
What is your returns policy?
You may return any unused goods in their original packaging within 28 days of the date of delivery. It is your responsibility to take care of the products and ensure they are packaged and returned to us safely in a saleable condition.
Please note, you will be required to cover the £5 cost of return carriage which will be deducted from your refund. We are also unable to refund the original shipping amount paid to send the order.
To organise a return you can use our returns portal : https://iansnow.returns.shop/.
Returns are at the customers expense, except in instances where an item arrives damaged or incorrect. In these instances please notify us within 48 hours. You can contact us by email sales@myakka.co.uk or telephone on 0345 460 3122 (local rate call) and if possible please include photos.
Please note: Returning larger items eg furniture, from UK mainland addresses will incur at least a £60.00 delivery cost charge per item, depending on the weight. If you are returning larger goods from outside the UK you will be responsible to pay for any charges incurred in getting the goods back to us.
How do I return an item?
The most cost-effective way to return furniture & heavy or large items is often to use our couriers and therefore we would ask you to simply contact us by email sales@myakka.co.uk or telephone 0345 460 3122 (local rate call) and we will clarify the details of the return method.
Please note: Returning larger items e.g Furniture will incur a £60.00 charge.
If you have ordered something smaller or lighter these items can simply be posted back to us with a note of your order information inside.
For reference, the return address is: Customer Returns, Myakka, Hill Farm, Huntshaw, Torrington, Devon, EX38 7HQ
Returns are at the customers expense, except in instances where an item arrives damaged or incorrect. In these instances please contact us ASAP to resolve this for you.