Delivery & Returns

Will I need to sign on delivery?

Deliveries normally happen Monday To Friday, during working hours. Small items can be left in a safe place if you are not in. Larger items will require a signature. If you know you won't be in, just give us a different delivery address – perhaps a neighbour who wouldn't mind taking delivery and signing for you.

Once your order has left us, re-routing to a different address is only possible to a point and we may have to charge you extra. Let us know as soon as you can and we'll see what we can do.

How will my goods be delivered?

Smaller items such as soft furnishings and accessories are delivered either by our special courier or Royal Mail, depending on the size and weight of your order. We'll get on and dispatch it just as soon as possible and ordinarily you will have your goods within 4 days.

Delivery+ = Fast & friendly UK-wide delivery

We offer an upgraded Delivery+ service for our larger furniture items, as indicated by the icons on the product page.

Delivery on a pre-booked date & time window, usually within 7-10 days. Two-man service to carry each item into the room & position of your choice. Everything is unpacked and all packaging materials taken away for recycling. Simple assembly of dining tables and glazed dressers will be done for you. Just one charge regardless of the number of items within your order.

Please note: In offshore territories delivery will take longer, and currently our delivery partners are unable to off unpack, recycling and assembly services.

We have to leave it with you to make sure your furniture will physically fit in your home and through narrow hallways or doors. We do have to charge for orders that can't be delivered so please check the dimensions carefully and if you're not sure, call us.

Also, unless you provide a minimum of 48 hours notice should you not be able to take delivery on the agreed date and time, we charge £60 minimum towards the cost of either the second delivery attempt or return delivery to our warehouse.

Are all products available for immediate delivery?

We aim to hold all products in stock in our Somerset Warehouse to dispatch to you just as soon as we receive your order. On occasion despite our best planning, some products sell faster than we predict and there may be a short delay on the stock.  We work closely with our suppliers and receive shipments every single week so if a product is not available, it is likely to be arriving in our warehouse imminently.

In these cases, we'll be in touch as soon as you've placed your order to confirm the stock arrival date and will keep you informed of the time to dispatch. We do fulfill orders according to when we receive them so by placing your order, you will be guaranteed to be allocated the next available stock.

What is your returns policy?

You may return any unused goods in their original packaging within 14 days of the date of delivery. Please note that it is your responsibility to take care of the products and ensure they are packaged and returned to us safely & in a saleable condition. For hygiene reasons, we are only able to accept the return of mattresses if they remain sealed in the original packaging. Once the sealed packaging has been opened, we are unable to offer a return under our 14 day guarantee.

Once we receive the goods, we will process your refund. Please note, you will be required to cover the cost of return carriage. This will be charged at the standard cost of delivery for the individual item(s) as detailed in the grid above. Please contact us in the first instance to arrange the courier collection.

Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email or telephone 0345 460 3122 (local rate call).

How do I return an item?

The most cost-effective way to return goods is often to use our couriers and therefore we would ask you to simply contact us by email or telephone 0345 460 3122 (local rate call) and we will clarify the details of the return method.

For reference, the return address is: Customer Returns, Myakka, Hill Farm, Huntshaw, Torrington, Devon, EX38 7HQ

Will there be a returns collection charge?

If the return is required as a result of our error there is no collection charge. In other circumstances, you will be required to cover the cost of the return carriage (even when original delivery may have been free of charge). This will be charged at the standard cost of delivery for the individual item(s) as detailed in the grid above.

Simply contact us to arrange a collection by email or telephone 0345 460 3122 (local rate call).

"Fantastic! The crew removed packaging, carried it to where I needed it, and the piece looks stunning." Katharine from Richmond

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